If you have static on all phones, it could be a problem with the outside equipment, which may be caused by wet conditions including moisture you cant see. Log in to report a fault and youll go straight to the correct place to fix problems. BT Broadband help. Report a fault and well get your BT Business service working again. The TV help tool is available to all BT TV customers. You have had too many unsuccessful attempts to login. Find a hotspot and learn how to connect your devices. Ask questions and share tips with other people 24 hours a day. Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer). BT outages reported in the last 24 hours. Best if you're on your mobile. If you do not have a clear dial tone, the problem is with the AT&T network. Tracking your BT Business order online Getting Started with Email Lite (powered by Office 365) Live chat: Monday-Friday 08:00-17:00 Call us: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Get started with BT Web hosting Call us: 0800 800 152 Monday-Friday 08:00-18:00 Mobile i Provided you are a BT Retail customer, then ringing 0800 800 151, should enable you to report a fault. For further help and support visit: http://www.bt.com/helpSubscribe now: https://bit.ly/2qIe9W3Twitter: http://twit. Eiva will help you to find the information you need or set up a chat with our customer services team if necessary. Problem with BT Business phone line, broadband, email or a Cloud Voice service? Message 4 of 27. Fast. There's a problem with my landline or Digital Voice, Help reporting and fixing landline problems online, Video- How to test your phone line and check your telephone equipment, Digital Voice: I have a problem with my service. Youll run the same tests our experts use. Theres so much you can do with My Account and the BT Business app. Check your phone after the service call. Obvious answer is to ask . Scam Alert! Plus see any engineeringwork planned for your area. Go back to: Landline help More options Ask the BT Community Contact us Scam calls Ask questions and share tips with other people 24 hours a day. For Contact BT Business need to dial 0800-800-152. Do Men Still Wear Button Holes At Weddings? do not actually own the line and will pass the report on to Openreach. You'll run the same tests our experts use. Report a fault Contact us Did this help? Unplug. But, given a phone number how do you know who the service provider is? Awaiting your device Device received Repair in progress Repair Outcome Despatch Enter the fault reference, service ID or phone number. Book the earliest engineer for the fastest fix. BT Customer Support Phones. Report a fault to fix a problem It's quick and easy to report faults with BT Business broadband, phone line, email and all Cloud Voice services. You have had too many unsuccessful attempts to login. Please try after 15 minutes. % of people told us that this article helped them. NHS Text about the COVID vaccine - 06/01/2021. Go to our email log in page > to log in to your BT Mail inbox. Simply report a fault online and you'll follow the same steps our repair experts would talk you through if you called us. Downdetector only reports an incident when the number of problem reports is significantly higher than the . If multimeter functions properly then the reading will appear on its digital screen and this will emit a beeping sound. Identity verification on any device using your present methods have been locked for 20 minutes. Unplug the phone or device from the wall jack. Continue the test to all the phone lines. We aim to fix any faults within five hours - day, night, or weekends. When you track a fault, you can also update fault details without calling and quickly see when everything will be working again. Plug a different working phone into the jack. Find out about Major Service Outages (MSOs). What can we help with? To manage your account, view your bill or access other BT services, you need to login using your BT ID. Heres how well help put things right. If the dial tone returns it means your phone or device is damaged or defective. Please try after 20 minutes. Or if you dont have a secure online account yet, simply create an account. Include your email address to get a message when this question is answered. I have a problem with my phone line. If you need help remembering your username or password you can use the links below. Enjoy! Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer). Save time, do more online. If we need to send an engineer to get things working again, well offer you the earliest available appointment for the fastest possible fix. Why Do Cross Country Runners Have Skinny Legs? While telephone lines do have 48 volts of electricity running through them, its usually not enough to cause a shock, though it may affect a pacemaker. However, a BT WiFi extender could be quite pricey. Please enable it prior to continuing. What can I do? Call your mother's service provider and report the problem on her behalf. Understandably, this has left some believing the internet being pumped into their homes isnt performing as well as it should. Fast. How to report a BT line fault or broadband fault. Find out how to fix your internal wiring. Just make sure whoever you are hiring is both competent and certified. See how well the networks working for your BT Business broadband, phone line or Cloud Voice service. Report Choose your product and log in to our troubleshooter to report your problem. Invalid passcode. It may take a few minutes for the lights to settle. Fix a problem. Improve your internet connection, whether it's slow or you can't connect. It's a site that collects all the most frequently asked questions and answers, so you don't have to spend hours on searching anywhere else. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Make sure the phone cord is plugged into the correct port on your phone or device. whatever tests they needed to do. Plus track faults, check your service, and more. From BT mobile you need to dial 150. Find out how to check your own telephone equipment with our helpful video guide, including checking the type of socket you're using. Unless there is a citywide outage, it is the customers responsibility to alert a phone company that a line is faulty. If youve reported a fault with your BT Business broadband, phone line or a Cloud Voice service, there are two ways you can check progress. Problems with email. Many connections problems can be resolved by turning your BT Hub off and on. wikiHow is where trusted research and expert knowledge come together. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. Nor will you be able to view the fault report number or any available details about the fault. Unplug the short-wired phone plug from the jack in the interface corresponding to your phone line and plug in the phone (or tester). If you receive no dial tone, get on the cell phone and call the repair service! Fix a problem | BT Help Help and support Landline and Digital Voice Fix a problem What can we help with? BT Customer Support Phone is 0800-800-150 (from the UK) or 44-150-174-7714 (from outside the UK). We always aim for 100% target availability, but sometimes things do go wrong. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. Call your service provider, they will walk you through a few steps before sending an engineer to investigate. This should reset the phone. Available 24/7, its quicker than calling. Report a fault online for the fast way to get your BT Business service working again. Administrator. Check to see if you still hear static or dont hear a dial tone. Please enable it prior to continuing. Register now! damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. Scam alert: COVID: The UK-GOV has issued a payment of 349.76 - 02/12/2020. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Press the Power button again until all the lights come back on. Home | About | Contact | Copyright | Report Content | Privacy | Cookie Policy | Terms & Conditions | Sitemap. Problems and faults Contact Live chat, phone, or email Faults Orders Billing Complaints Close account Quick links Track a fault Set up or cancel call divert Using calling features Ask the BT Business Community Search all help Faults - contact options By WhatsApp Best if you're on your mobile. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. on 05-12-2018 7h09. Make sure you close and tighten the Telephone Network Interface cover. Report a fault and we'll get your BT Business service working again. Report a fault with your BT Business phone line, broadband or email Problem with BT Business phone line, broadband, email or a Cloud Voice service? Run the same tests our experts use We could fix it while you report it Book an engineer when you need one Log in to report a fault Register for My Account Reporting a fault - what happens next Scam Alert: Caller purporting to be from BT, asking you to download an app to screen share - 22/01/2021. To see the full details for the fault, youll need to log in to My Account. No dial tone issues can be a result of an outlet that is not wired correctly or device malfunction. It may be worth upgrading to BT Halo. Report connection . Options. Why is my landline not working but my internet is? Mobile costs may vary. . A broadband order. If the problem goes away, repair or replace the phone you just unplugged from the wall jack. Track your order and delivery. For Contact BT Business need to dial 0800-800-152. Report your problem and we'll identify the cause and quickly find a solution to get you back up and running. the (long) past one would phone BT and tell them and they would do. Simply click the button below to get started: Need more help? Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Please try after 15 minutes. How do I change the dial tone on my landline? I cannot connect to Broadband. You will hear a recorded message that tells you the name of your long distance phone service provider. Its easy to put things right. You'll find your account number at the top left-hand corner of your BT phone bill. Reset, change or get help with your login details. By using our site, you agree to our. It's easy to put things right. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Look on the keypad of your phone. Phone line not working? Some models have a button labeled ringtone or something similar that allows you to toggle through available ringtones. Video- How to test your phone line and check your telephone equipment Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Find out how to solve issues with your service including making and receiving calls or problems with your handset or extensions. Check BT Service Status Enter your landline number below to find out the status of the service in your area. Whether youre managing orders or bossing bills, its easy to take control. Help and support. Try taking the battery out and then unplugging the base from the power and phone line. Please enable it prior to continuing. BT Faults | Report and Track your BT Problems | BT Track your fault Thanks for logging your fault, we've tested your line and spotted an issue in our network. Report a fault. You may want to get her a mobile phone - you can get a nice senior citizen mobile that is basic, has larger programmable number buttons and a emergency red button. How can I test a phone line without a phone? If you're on your computer, you can download WhatsApp for Desktop. If you still have problems, then post back here. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/05\/Report-a-Faulty-Phone-Line-Step-1.jpg\/v4-460px-Report-a-Faulty-Phone-Line-Step-1.jpg","bigUrl":"\/images\/thumb\/0\/05\/Report-a-Faulty-Phone-Line-Step-1.jpg\/aid5600913-v4-728px-Report-a-Faulty-Phone-Line-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"