I contacted ************ City location; they did honor the guarantee, but only for one pair of the glasses. The past three years I have made all of my vision purchases with Visionworks. to get the information you were looking for! The 2 for $79.95 advertised offer includes single vision uncoated plastic (CR39) lenses, frames from our $69.95 price selection and a free eye exam . This may take up to 10 working days. I emailed customer service and told them the reflective coating on my new glasses was not performing.They responded that someone from management would get in touch with me shortly, well its been 2 weeks with no response. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. DoNotPay will tell you all you need to know about the Visionworks return policy! I am now being told my glasses will be available on June 14. The doctors write the wrong prescriptions, they are impossible to get a hold of,, they are always taking off. Rating: ZERO! This was very uncomfortable and kind of rude on their part. BBB Business Profiles generally cover a three-year reporting period. Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. We apologize for the inconvenience. Enter the Walmart Vision Center where you can get an eye exam (from a board certified optometrist) and a new pair of prescription glasses for under $100.Even less if you're not super picky about frame style and brand. Complaint: 19896605I am rejecting this response because:I did not receive aresolution for the invoice in question. Its totally understandable to be frustrated and exhausted by the process of requesting a return. Support . If you feel you have received this message in error, please view our customer care So I drove there to ask them and tried to explain about their phones and how much it was a inconvenience for me to do this, and the lady that helped me all she could say was that they are on hold. When finally someone did answer I had been transferred to the call center instead of the store at the town mall I was trying to reach. Not worth the sale. State the reason for the return in the area provided on the invoice. Tip for consumers:Never go to vision works if you have an option. If defective, they will be serviced (repaired or replaced) by a manufacturer's authorized service technician. You will get digital access to reviews and ratings for over 8,500 products and services Vision works cannot afford printer and I requested I could bring flash drive and they can give them to me and they said they cannot. With a bunch of children that should be working at a movie theatre. Retrieve your username. All product returns require a Return Authorization number (RA#). The company guarantees you will be satisfied with your purchase, and if youre not, Visionworks offers an unconditional 30-day money-back guarantee. Both shipped to the Dallas area lab not Schertz. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Order hung there til store called to follow up. BBB Business Profiles may not be reproduced for sales or promotional purposes. She said she would have someone from lab to call before the day was over that was 4/3/2023. Exact information about Visionworks return policy is a bit tough to find. After all he would be reporting to a specif office and person but he refused. We explain how to get a refund for a defective Visionworks order. Visionworks does not state on their website how to go about making a return. Once the CORRECT Rx was FINALIZED, an extremely rude staff member by the name of Latoya (I believe?) Resolved "Vision works employee scratched my lense.". Last updated 50 Visionworks coupon on April 30 2023 All (50) Coupons (44) Deals (6) Site Wide (4) First Order (1) New Customer (1) Recommend 65% OFF Up to 65% at Swimsuits For All Get Deal Expires:May 5, 2023 Buy one complete pair of glasses and discover a second pair free Get Code BOGO Expires:May 4, 2023 Success 80% Verified 1 day ago 40% OFF Televisions over 26"Projection bulbsWall mounting brackets (after the manufacturer's box has been opened)Special order itemsAll televisions come with a full Manufacturers Warranty. Save products you love, products you own and much more! NO DEAL. Can you provide a copy of my prescription? They even went as far as falsifying the response to the better business bureau. I expect to receive all of my out of pocket expenses as I returned the glasses I was unsatisfied with and the exam cost was covered by my VSP. Costco Optical's return policy is a little more complicated than that of similar retailers. My experience at visionworks is terrible, they have no education to treat people and to get a refund you have to wait for my money for 30 days, they are not improfecions. I called the *********** location to find out the eye doctor's name & the young man was rude & hung up in my face. My kid wore it for a couple of days but continuously complained that it felt like going uphill or downhill nor was my kid comfortable while playing at the park wearing those glasses.So, we thought of ordering an extra pair online from a different place to see if it's similar and she immediately felt comfortable with the glasses we ordered online. Refund is issued based on the value of the merchandise returned. As was verified by eye doctor, they then proceeded to lie to me about how long it would take for the insurance to be available to go to another provider, Management refused to give number of corporate office to follow through with reinstatement of benefits, quote its online Vision works .com look it up. We value your privacy. I got glasses on line at a competitor at a fraction of the cost with the same prescription and no issues. I would also appreciate someone contacting me with an explanation. Does Visionworks Offer Free International Shipping. Went to the Bensalem PA store today for readers. We didnt sign anything or agree to pay anything I told them eye exams only because thats what our insurance covers. My appointment was in December! Be the first one to find this review helpful. I wish the union would look into this and give us choices. Can you imagine that. I am 5'4", 145, this man is over 6'0" feet and a medium build, I was hoping that he would hit or punch me over their error. 600 dollars and I'm done with them.im taking them to another eye doctor to have it done right. How they are still in business is a complete puzzle. I waited another week and still no update. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I am having a horrible experience with Visionworks store # 1232 East Setauket NY. I have been a customer here for along time, but not sure what has happened! So they told me I probably had to pick new frames, no, wait, they found them in Rochester. An RA number must be obtained within 30 calendar days of the date of purchase and will be valid for 14 calendar days after its issuance. Yes, Visionworks has an exchange policy for its clients. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. All product returns require a Return Authorization number (RA#). Usually lenses have one year, frames one or two years, accessories one year warranty. The lab stalled because they lost the frames I provided. Your email address will not be published. Care taken to fit frames and lenses correctly. If you returned your glasses did you just go back in and pick new frames and do the whole process again? Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Check out the following table for some of our useful guides: Visionworks states that the typical time frame for a refund is 30 days. So I call the week of 3/20 and was told there is an issue with my order and a manager will need to call me back. You can take your item or items directly to a Visionworks center to initiate the return process in person. They owe me a case and 600 as far as I'm concerned. Ridiculous! how are they?) All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Also, mentioned that the issue could be related to improper eye measurements causing the issue. Thank you, you have successfully subscribed to our newsletter! A member of the office called with no further explanation of the invoice billed to me at time of service. Visionworks is fine as far as Eye exams and purchasing glasses BUT it is ABSOLUTELY IMPOSSIBLE to contact ANYONE in CUSTOMER SERVICE. This includes the original packaging and all branded inserts, dust bags, labels or accessories included with the original packaging. I explained that I had taken leave from my job, driven there, just to find out that I did not have an appointment (in person) but it wasn't canceled either. How do you return glasses to Visionworks? Step 3: Pick the right return policy clauses. Ad-free. They are still looking for the other pair. Also, mentioned that she is currently starting the refund process.4) On the 20th March, I called the store again for a refund and was told it is in process and will take at least 10 days for a refund.5) On the 27th March - I called the store but was told they will call back - no one called back.It's been over 3 weeks and we still haven't received any refund. Customer service Quality of the product purchased. Visionworks offers a simple 30-day, money-back guarantee. I was treated horribly On the glasses side of the vision works in Brooklyn Ohio. I know visionworks has a 100 day return policy. I had told him I get ocular migraines and was having a slight one and he truly made it worse. Required fields are marked *. God bless and I hope you take my advice go to visionworks. How do i get acopy of my last visit and the bill? If you returned your glasses did you just go back in and pick new frames and do the whole process again? Never wear a pair of goggles over glasses while in a work setting again with prescription safety gear. or email me? International Association of Better Business Bureaus. What Is The Return Policy of Visionworks? Visionworks accepts thousands of different insurance plans making visits to the eye doctor accessible and convenient for the whole family. I spent over $2000).On April 9, I decided to exercise my option of the 100-day guarantee. Visionworks aims to ship glasses in 10 days; shipping can take between 1-5 days. This store sells frames, sunglasses, lenses, and accessories. They should give him some more training he def needs customer service training if he's going to be a manager. Customer Reviews are not used in the calculation of BBB Rating. Let us know about the 'Visionworks Return Policy'. Is there a return policy for eyeglasses? Was contacted by both their regional and corporate managers told they will talk to their people the rest is company policy and they would expedite the request to the insurance company. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! We will exchange TV if it is damaged in shipping free of charge. If you want to return a product, go to your nearby Visionworks store and approach any of the employees that you want to return the item.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_10',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); The item must be in its original condition with no marks of use or damage, and the merchandise must have the companys tag on it. HD Vision Works can help you locate your nearest Authorized Service Center. Visionworks offers a Love What You See Guarantee you can return your glasses within 100 days of purchase for whatever reason. My daughter had appt that workers gave me info she could attend alone at 16 as I was working. Do not under any circumstances, ever,ever,ever go through them for purchasing eye wear. I had issues getting the prescription and he and his staff helped me to get the correct drops. The staff names were Shenita, Mary and Dustin. Keep in mind that the time can vary depending on the type of refund. Guaranteed. Eyeglass Stores test program at Was very snippet and rude on her delivery and was condescending. I once again call and she says there is no order. Really? Conclusion. Heres what you need to do: Since the information on returning items to Visionworks is pretty scarce, you might want an alternative optionDoNotPay can start your return request in a few minutes. And don't try calling because Noone answers. No one tells you what the process is or what is going on you're just told to sit in a chair.. When I called them they directed me back to the store and said they cannot do more. Even if it cost a little extra it's worth it. Defective items exchange and refund In the event that an item received was discovered to be defective upon receipt it can be replaced with the same model only without a restocking charge. You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest to your location. The next day without consulting me they rescheduled our appointments because they later realized they don't have an optometrist that day Even though they were supposed to have an optometrist that day. Non-Returnable Items HD Vision Works is unable to accept returns of the following items:A/V FurnitureConsumables, including but not limited to recordable media, film, digital memory, tapes, and batteries. The refund will usually be issued within 30 working days. Everything!!!! Do you accept Medicaid/Medicare? You have to fill out a request letter, make a few calls, fire off a few emails. This was extremely inconvenient and negligent toward the Customer. At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. And free! I also confirmed this prior to my appointment with Vision Works by completing admission forms. I was also told that they tried to call me on the 12/10/2022 (a Saturday) to reschedule my appointment for an in person appointment. I want an apology and have the store clerk to contact my credit card company and void the charges. VISIONWORKS DOES NOT WARRANT THAT PRODUCT DESCRIPTIONS, PRICING, EDITORIAL COMMENTARY OR ANY OTHER VISIONWORKS CONTENT ON THE SITE, REGARDLESS OF ITS SOURCE, IS ACCURATE, COMPLETE, RELIABLE OR CURRENT. Unsubscribe easily. Gain trust and grow your business with customer reviews. Its location on this page may change next time you visit. Frame finder: The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. There are many more tiresome chores you no longer have to leave your bed to complete: Our app comes with a large selection of productsfor one low monthly fee, you can use them all to complete dreadful admin tasks in a split second. Tip for consumers:Do not use visionworks! I made an appointment 2 weeks prior. All Rights Reserved. I give this place a zero. I will no longer ever go to this Visionworks, and will let others know that this is not the office you want to go to in Fayetteville, New York. I was recently at the Visionworks in San Tan and had the best experience. Return policy Sit back and relax while we do the work. Visionworks Coupons, Discounts and Promo Codes 2 Verified Coupons for April 21, 2023 CODE 40% OFF Coupon Code for 40% Off Complete Pair of Glasses expires: ongoing Used 1133 times Last Used less than a minute ago 100% Success SAVE40 Show Coupon Code CODE $45 OFF Coupon Code for $45 Off 2 or More Pairs of Glasses expires: ongoing 195 complaints closed in the last 12 months. We still dont recognize that sign in. It should have been way more than that just for the inconvenience. Passwords are 6-20 characters with at least one number and letter. They were not clear in explaining the procedure. Victoria helped me select my glasses. The General Manager, Joe ** was a joke, he knew only limited things and he just kept repeating them without even bothering to listen to me or waiting for me to finish what I was asking. They like their customers. I received emails and text messages thanking me for making the appointment and plenty of appointment reminders. Its taxing. It is important to save the tracking information and to properly insure all merchandise that is being returned to HD Vision Works. You wont get them for MONTHS! My initial thought was that the Woodmore location would have a different selection from ************ location. Returning goods in-store is the most convenient option whenever you need to return a purchase. I would rate their business as a -1 star if I can. Visionworks will either issue you a full refund, or offer you an exchange for another pair with the frames and lenses of equal or lesser value. I finally found what I wanted and after $300.00+ bill with my insurance I left. Cookie Notice Tip for consumers:I will be having my purchase sent to another location and then returning purchase. Consumer Reports. I have been sitting here and it's after 215 pm. Protect Yourself From Indoor Air Pollution, 21 Small Kitchen Appliances for $100 or Less, Do Not Sell or Share My Personal Information, Excels at removing embedded dirt from carpets. Tip for consumers:Avoid Visionworks by all means, they suck. I need to talk to someone in the store but still sends me to customer service center. If you aren't happy with them, you can get a refund or replace the glasses with a pair of equal or lower value. I had an eye exam with the Opthamologist in the "Visionworks" eyeglass store located in **************. Horrible. They are the worst; the frames do not fit but I am forced to use them due to insurance; next time I would prefer to pay out of pocket elsewhere. The icing on the cake was they refused to provide me my medical records saying that they have a new system so cannot access complete records but only some. Tip for consumers:Go somewhere else. There's no standard satisfaction guarantee, but you can get lenses replaced if there's an issue . I was told the lab LOST my glasses! The lens would yellow after a year, halo effects, and the prescription was off. My family and I. I went to the Shrewsbury office in Nj this morning to pick up my order. I finally was walked out and told to sit at a desk and someone would be by to help this tool 30-45 minutes for another inexperienced woman to take another 30 mins to print out my prescriptions that was my old prescription. Powered by consumers. Thanks in advance. 435 total complaints in the last 3 years. Returns made to Visionworks will only be accepted in its original form, in like-new condition. Replacement products will be shipped at no cost to you. Call made on 4/5/23 was told they had to speak with the dr, never heard back. I haven't heard of any success stories around the Syracuse area they closed the lens making facilities locally and they should close the rest of their operation as well, I believe Wal-Mart would be a better choice even if price is more which I don't think it is. If you want to inquire about returning an item, you can contact the Visionworks customer support over the phone. Visionworks offers a "Love What You See Guarantee" - you can return your glasses within 100 days of purchase for whatever reason. She just repeated herself that they tried to contact me. One doctor said everything was under control and the second said my eye was bad. Again there was no coordination between the two visits and the doctors. No return phone calls, emails, voicemails. I waited another 15 minutes before I was greeted by anyone. I visited visionworks with two family members on at least three occasions. After trying several glasses, I selected one option, but when they arrived, it didnt feel like they were adjusted to my eye sight. Well guide you through the process. I feel this company will not last long as their reputation and history is awful. Only after they indicated and they kept saying that based on medicare there would be no copay and I repeatedly told them I don't have medicare but have given them my medical insurance details. I went back to Visionworks to calmly explain that I felt that this was in error and if the clerk could void the three transactions, "*******" the clerk, was very rude and unprofessional towards me, she loudly stated, "It is not a big deal, your credit card company can refund you in thirty days", unquote. Made me feel comfortable and help me find a pair of glasses that will last me a lifetime. The guidelines for returns differ significantly among companies and product categories. We use dedicated people and clever technology to safeguard our platform. Emailed customer service on 4/10/23, received email stating it was being escalated to upper management, still no response and still no contact prescription that I paid for. There is no phone # for the store to even ask, so I called the 800# and the person couldn't give me an answer. no I did not pick them up. I bought two pairs of glasses, buy one, get one free. They can be contacted through this number: 1-800-784-7427. See details. THEY WANT THE CUSTOMERS BUT DO NOT WANT TO DO ANYTHING TO SATISFY THE CUSTOMERS. Thus, we do not reimburse any return shipping cost. I was told they would have to be order and would be there in a couple weeks. Eye exam on 3/27, charged $60 for exam and contact fitting, I was there 2 hours. That an email would be sent to keep track of order. I find this behavior unacceptable. Office was locked until 10:15. She helped me in every step of the way. She had to find one of the children working there to help her navigate the new system to print out the correct prescription then after that I had to tell her what the doctor told me va on the tele call she didn't even know anything I needed trial contacts for my new prescription. Date of experience: December 18, 2022. The lens would yellow after a year, halo effects, and the prescription was off. Find out how we combat fake reviews. THE SITE IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE AN ENDORSEMENT BY VISIONWORKS OF ANY PRODUCT, SERVICE OR MERCHANT. I informed the store immediately they suggested I borrow the glasses provided and they would have my desired glasses in within days. Specialties: Davis Visionworks is a leading provider of eye care services, committed to providing our customers with an excellent shopping experience and high quality products and services with the best value and selection in the industry. Had back to back appointments for my kids and myself and everything went smoothly. This bad script could have damaged me , my eyes and my health tremendously. I know visionworks has a 100 day return policy. or text? They reordered both missing pairs. I recently scheduled an appointment online. I have yet to receive my sunglasses as of Dec 30th. What an inept lab and company. Thank you again Isaiah! Check out the table below to see what options you have: If you want to inquire about returning an item, you can contact the Visionworks customer support over the phone.