Rabbit fur) this should be a by-product of the food industry. If you have a query about returning goods, please contact Customer Services. As part of applying for a Frasers Plus Credit Account, you will be given the opportunity to opt into email marketing specifically for members of the Loyalty Scheme. The PEGI (Pan European Game Information) system was introduced several years ago as a way of indicating the age ranges that a game is suitable for. Our delivery partners will attempt to deliver your order three times. ASPXANONYMOUS, [Website]_AuthenticationCookie, um_IsMobile, X-SD-URep, StateKey, .DOTNETNUKE, authentication, mp__utmb, mp__utma, mp__utmc, mp__utmz, X-Origin-Cookie, These cookies are used to allow you to add to your basket and place orders and allow us to recognise registered customers, AdvertCookie, ChosenSite, CountryRedirectCheckIsDone, newsletterPoppedUp, acceptedCookies, [Website]_AnonymousUserCurrency. Any person ordering a product for a third party hereby certifies the intended recipient of the order is of the appropriate age to receive and view the specified certification of the title(s) so ordered. FLANNELS Style and Collect service offers a next level of personal shopping and styling to our customers. Our professional advisers, including, without limitation, our insurers; Our suppliers, business partners and sub-contractors; Our Direct Supply partners, who will provide certain products/services directly to you and will require your personal data to process and deliver your order (including warehousing, order packing, delivery, returns and general administration); Our Direct Supply middleware providers, who operate the platform through which the order you place on this Website is shared with the relevant Direct Supply partner; and. If you require more information around the payment authentication process, please contact your card issuer directly. Our company number is 13191369. Our (and the Frasers Group's) suppliers, business partners and sub-contractors. Tap the person icon at the bottom right of the screen. As set out in our terms and conditions, this Website and the App are operated by The Flannels Group Limited, whose registered address is Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. For your protection, We recommend that you return your items either by courier or by tracked post. that have been damaged by misuse or activities other than the intended purpose (e.g. A complete digital styling service anytime, anywhere. We may disclose and exchange information with law enforcement agencies, government authorities and regulatory bodies to comply with our legal and regulatory obligations. You may bring any dispute which arises under these terms and conditions, to either the competent court of Amsterdam, the Netherlands, or to a competent court of your country of habitual residence (for EU member states only), at your discretion. Please check here for full delivery offer. To enter into a contract with Adidas, you must fulfill the following requirements: You must guarantee that all information given is accurate. If you don't want to accept cookies in emails, you can set your browser to restrict or reject cookies, or you can close the email before downloading any images or clicking on any links. Return your online order in a few easy steps. 2. Our Website uses session cookies and persistent cookies. In addition to your statutory rights (whereby you have 14 days from the date of delivery of your purchase(s) to notify us of a cancellation, followed by 14 days from the date of notification to return the unwanted purchase(s)), you have 28 days from the day after your items are delivered (or someone receives the items for you) or you collect your online purchase items from one of our stores (UK Mainland only) to change your mind and return the items back to us. Information may be held at our offices and in our IT systems and those of the Frasers Group as well as by its and our professional advisers, service providers, suppliers, business partners and sub-contractors. Details of the number of active points required and the type of rewards available to be redeemed can be found in your Loyalty Scheme account that is accessed via the Frasers Plus app or will be available on the Frasers Plus website. Your rights under these Terms will not be affected by any such transfer. We take Customer feedback very seriously and aim to deal with complaints as quickly and effectively as possible. To order quantities greater than 99 units per item, please contact Customer Services who will be able to assist you with your order). Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers. To register with your active, valid email address, please click here. We reserve the right to restrict and/or suspend your ability to earn or convert points if your Frasers Plus Credit Account has been suspended or blocked or if for any reason you are in breach of the terms of your Frasers Plus Credit Account or these Terms. When you first use our Website, we will ask you to consent to our use of cookies and give you information about them. Wareshop2 Limitedregistered address is Unit A, Brook Park East, Shirebrook, NG20 8RY, Company Number: 09870840 and VAT Number: GB 231 5087 33. If sourced from fur farms then the supplier must have a recognised EU accreditation in place that can identify: The accreditation should come from local and national authorities in the country of origin. Select "Safe and Blocked senders" then click "Safe Senders", 4. The default setting on your web browser is to prohibit cookies, but you may have changed this during the installation process. When you enter into the agreement for your Frasers Plus Credit Account, you will be provided by us with a Loyalty Scheme account and these terms and conditions (as amended from time to time) together with our Privacy Policy govern your use of and participation in the Loyalty Scheme. Depending on what delivery option you selected your order might still be out for delivery. To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase. From time to time, we may offer promotions under which you may earn additional points. For queries relating to online orders or information on the website you can contact us here with your query. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order. At certain times of the year, such as Christmas and public holidays, the processing time may be longer. You register your card on your card provider's site by selecting the option to set up payment authentication. We view the security of our customer's data as paramount. Some cookies are also essential to enable you to move around our website and use its features. Next Day Delivery for the next day if you order before 9pm (excludes Public / Bank holidays). If you can't find this email, you can get the tracking reference number in your order history. We reserve the right to suspend your participation in the Loyalty Scheme and you shall not be entitled to any compensation of any kind whatsoever as a result of such suspension. If you're using a gift card and the amount on the gift card doesn't cover the order cost, you can pay the remaining amount with another accepted method. Returns & exchanges. any current limited offer promotional rates that may be available. Here are the steps to apply your promotional code or discount code to your order. Please return items to the following address: Returns will be eligible for refund only, no exchanges are available for this product. ); and/or. Check back as we re-stock as well as getting new items regularly. By checking this box, I consent to receive marketing text messages from through an automatic telephone dialing system at the number provided. I bought a jacket from Giulio Cambridge and 2 months later the material is clearly faulty. Email: customercare@frankandeileen.com Phone: 213-623-3031. Items must be in original packaging and all tags attached, Personalised items will not be accepted unless the text is incorrect, or the item is faulty, Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons, Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned, Personalised items will not be accepted unless text is incorrect, or the item is faulty, What payment method you are trying to use, What the products are youre trying to purchase, What internet browser you are using or if you are using our app. Other tracking technologies, like web beacons, clear GIFs, page tags and web bugs, are used to understand how people are using our services and to target advertising. On the Preferences tab under Email click Junk Email, 4. Delivery will take been 3 - 14 Days, Public and Bank Holidays are excluded. The information stored by these cookies can be seen only by the relevant teams at SportsDirect and Google and never shows any confidential information, we also use Google Analytics to track the performance of our website. To assist us in dealing with your complaint, please detail all aspects of the complaint, including your order number and your preferred contact details. For more information about returns click here. If you still require assistance with your query; please Contact Us. What if I am unhappy with your final response? The Click & Collect voucher has an expiry date of 2 years and can only be used in store. Furthermore, we may cancel any points or Frasers Plus Rewards we reasonably suspect to have been obtained fraudulently or illegally or as a result of a misuse of your Loyalty Scheme account. 4. Some customers have complained that they never pick up, or the wait times are too long. Adidas must be in receipt of the Marketplace Product(s) you are returning prior to the end of the Voluntary Return Period (which shall be thirty (30) days from the delivery date of your Marketplace Product(s), or the delivery date of your final Marketplace Product(s), where your order contained multiple products to be delivered separately). You must have a Frasers Plus Credit Account to participate in the Loyalty Scheme. Further information on cookies, including instructions on how to amend your browser settings to turn off cookies, is available widely online. If you still cant find it, please contact us and we will be happy to help. Simply select the Style and Collect option upon completion of your Click and Collect order. Our international couriers deliver Monday to Friday. These cookies enable us to track individual customer journeys on our website (excluding any checkout pages) which are used to identify and fix bugs to make the online experience better for customers. Frasers Plus Rewards will remain on your Scheme account until they are redeemed, although please note that Frasers Plus Rewards will expire 12 months after they have been converted from points (or when your participation in the Loyalty Scheme ends, if earlier). To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase. If you have any questions please see the FAQs within your Frasers Plus app or contact the Frasers Plus Customer Services team, whose contact details, including opening times, can be found within the Frasers Plus app or on the Fraser Plus website located at https://www.cruisefashion.com/frasersplus . If you do not spend the entire balance on the Gift Card the remaining balance will be stored on the Gift Card. Once you have followed the steps of setting up your account you can update your details using the My Account section of our site. by post to Customer Services, Tymit Ltd, 5 Merchant Square, London W2 1DP. You will not be charged extra for this method of shipping. Credit notes cannot be used to buy further gift cards. Email us: info@dixxon.com. You can also use the Returns Form, but you do not have to . . In the event that your Frasers Plus Credit Account is closed for any reason, your participation in the Loyalty Scheme and any pending points, active points, Frasers Plus Rewards or other benefit under the Loyalty Scheme shall end when your Frasers Plus Credit Account is closed. Following the cancellation, Adidas will provide you with a refund for the amount paid to Adidas under the cancelled (part of the) order. We rely on the following lawful bases to process your personal data: We will not keep your personal data for any purpose(s) for longer than is necessary and we will only retain the relevant personal data that is necessary in relation to the purpose. When being registered for the Loyalty Programme, using our Loyalty Programme, registering to receive our marketing communications, or contacting us, the personal data which is provided to us, such as your name, email address and information about the status of your account and your spending patterns, will be collected and processed. The items need to be in the original packaging where it forms part of the goods (for example, boxed goods, garments and gift items). Please note that these third party websites/providers have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please be sure to include your order number, reason for reaching out and any photos in your email. Our Website and App may, from time to time, contain links to and from the websites of third parties or utilise a piece of software or a service which requires your personal information be shared with a third party. Please note: Any enquiries or complaints regarding purchases, including deliveries, should be directed to our customer services team. FLANNELS - New Luxury Store Life through the lens of fashion, art and music . This includes adding or removing items, changing colors or sizes, changing delivery address, delivery option or email address on the order. Any remaining balance will be cancelled on the expiration date of the card. If the transaction value is greater than your Frasers Plus Rewards balance, you must pay the remaining amount of the transaction value by an alternative payment method. If, for any reason, your Loyalty Scheme account has been closed in the intervening period, the refund for the portion of payment made using Frasers Plus Rewards will be refunded to you in the form of a credit note only. You have the right to ask us not to process your personal data for marketing purposes. Please note that third party websites/providers have their own privacy policies and that we do not accept any responsibility or liability for these policies. Active points will remain in your Loyalty Scheme account until: (i) they are converted into Frasers Plus Rewards or (ii) your membership of the Scheme ends for any reason. Your payment will be collected from you by, or on behalf of, the Seller (depending which payment option you choose). Unless stated otherwise (including in relation to the terms of the discount or offer), Frasers Plus Rewards can be redeemed in conjunction with other discounts and offers, but there are restrictions on which items/services may be paid for using Frasers Plus Rewards (see section 5.10 below for further details). Once you have emailed us for a return we will do our best to get back to you within 24-48 hours of receiving your return request and contact you via phone or email to advise you of the outcome. Frasers Plus Rewards cannot be exchanged for cash or sold or exchanged from one Loyalty Scheme member to another. Next Day Delivery - next day if you place your order before 9pm and receive your order the very next day (excludes Public / Bank Holidays). Click hereto book your Virtual Style Consultation. Customer Returns Unit B Brook Park East Shirebrook UNITED KINGDOM NG20 8RY . Sorry your order or item(s) have been cancelled. Please check your or the recipients junk folder if you havent received your gift card or eVoucher. If we are legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also retain some of your personal information for a limited period of time, even after you have closed your account. We will retain information regarding your website browsing history for a similar period. You can update your Frasers Plus Credit Account profile in the Frasers Plus app or by contacting the Frasers Plus Customer Services team. You will automatically be registered with the Loyalty Scheme once you enter into your Frasers Plus Credit Account agreement. You should receive a confirmation email when this is done. For further information please contact your local customs office before placing your order. As long as you comply with clauses 7(c) and (d) above, Adidas shall reimburse all payments received from you, including delivery charges (provided the returned product(s) represent(s) the complete order), within fourteen (14) days from the date of the Seller receiving the Withdrawal Notice. Dixxon Flannel Co Returns. If you need to return a Dropship Product, you must send this to the relevant returns address set out in the table above. On collecting your online purchases in store, our personal shoppers will present you with an edit of additional pieces specially selected for you to help you build your wardrobe season after season, based on your preferences. The Marketplace Product(s) must not have been used or damaged beyond normal inspection use and must be returned in its original packaging. Here you can manage your addresses, payment cards and keep an eye on your orders. In most cases, youll receive our final response within 8 weeks from receipt of your complaint. We take all complaints seriously and we will do everything we can to resolve them quickly. The Scheme is operated by Frasers Group Financial Services Limited with its registered office at Unit A, Brook Park East, Shirebrook, United Kingdom, NG20 8RY ("we", "us", "our", "FGFS"). Returns & Exchanges INITIATE RETURN/EXCHANGE Complete a return/exchange - Click the Initiate Return/Exchange button above and follow these steps: Fill out the Order Number and Email fields. Strictly necessary cookies are essential to our website. To ensure that you receive our emails please follow the instructions below to add our email addresses to your address book for your specific ISP. If your application is successful, your information will be retained in accordance with our staff privacy policy. If we don't have the item you want to exchange, we will process a refund instead. Browse topics pertaining to shipping, ordering, returns, payments, and more! Written communicationsApplicable laws require that some of the information or communications the Seller sends to you should be in writing. We only show items on our website that are in stock. If we detect a breach or attempted breach of these terms, we may cancel the relevant order or orders for the limited item(s). Under the list of payment options you will see an option to "Apply Promotional/Discount Code": Select this option, input your code and then select "Apply., If successful, you will see a discount applied to your order on the right-hand side in the "Order Summary.. CUSTOMER SERVICE: customerservice@ebbets.comWHOLESALE/BULK CUSTOM ORDERS: sales@ebbets.com PRESS/MARKETING: marketing@ebbets.com *Representative APR 39.9%. Adidas may choose not to accept your order at their own discretion. Goods are marked with the crossed out wheeled bin symbol to show that they were produced after 13 August 2005 and should be disposed of separately from normal household waste so that they can be recycled. The Sellers terms and conditionsof sale will still apply to the purchase of Marketplace Products, with the following differences: Third parties with whom personal information is shared on The Flannels Group Ltd. and Group websites. Please ensure you have your order number, unique delivery code (from your order collection email) and a form of ID, if you don't have all three, you will not be able to collect your order. We will dispatch the pre-ordered goods via Express Delivery the day before the launch date, if delivery is within the UK. If you need to return this item, please return in original condition, within 28 days of purchase (unless faulty) to: PORTMEIRIONPMGUK RETURNS, TRENTHAM LAKES SOUTH, STANLEY MATTHEWS WAY,STOKE ON TRENT, STAFFORDSHIRE, ST4 8GR. Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned. if you withdraw your consent, it is no longer necessary for us to use your personal data, you object to the use of your personal data and we don't have a good reason to continue to use it, or we haven't handled your personal data in accordance with our obligations. Each clause within these terms will interpreted separately and independently from the others. If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order). Please check your junk folder, if you haven't got the email. If you have a complaint about how we have handled your personal data, you may be able to ask us to restrict how we use your personal data while your complaint is resolved. If you no longer have the Gift Card used to purchase the returned item(s), we will issue you with a new Gift Card to the value payable to you up to the amount of the card's original value. Once your order has been delivered to your chosen store, you'll get an email confirming it's ready to be picked up, this email will also contain your unique delivery code which is required for collecting your parcel. Adidas may withhold reimbursement until it has received the returned Marketplace Product(s), or until you have submitted proof that you have returned the Marketplace Product(s), whichever comes earlier. Select your preferred tracked returns service. Adidas reserve the right to reject the return and shall not give any compensation under this Voluntary Return Guarantee for returned Marketplace Product(s) that do not comply with these terms. If your i. Fri, 29 Oct, 2021 at 9:33 AM The Directive also means that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. Can I cancel or make changes to my order? Any personal data you provide to us and from which you can be identified is stored securely and confidentially and is processed in accordance with applicable legislation and this privacy policy, which sets out what personal data we collect about you when you interact with us and how we use your data. To redeem your Frasers Plus Rewards in a Participating Store, you will need to: present the Frasers Plus Rewards QR code found in your Frasers Plus app; and. Get Discount. You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances. But you can also contact us: Hours: Mon-Fri 9:00 am - 5:00 pm MST. Unfortunately, an order that has been returned to us by the courier cant be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it. enter the Frasers Plus Rewards code and PIN, which can be found in your Frasers Plus app, into the gift card text box at the payment stage in the checkout. You will receive a 20 voucher to spend in-store if your order is above 400 (excluding the delivery charges) when you collect your order from your nominated store - discover more here Your parcel can only be collected within your chosen stores opening hours. You can contact them by (1) post: Exchange Tower, London, E14 9SR, (2) telephone: 0800 023 4567, or (3) by sending an email to complaint.info@financial-ombudsman.org.uk. We limit access to your personal data to those who have a genuine business need to access it. Sorry we couldn't be helpful. In some circumstances you can ask us to erase your personal data e.g. Gift cards are valid for two years after their purchase. Where we do so, the third country's data protection laws will have been approved as adequate by the European Commission, or other applicable safeguards are in place. What's New? if we are processing your data on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests. Social sharing, social login and other social media services we offer are run by other companies. To learn more about legal classification of games, please visit www.videostandards.org.uk. 63 reviews for FLANNELS, 1.1 stars: "AVOID AVOID AVOID. Youll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point. 4. Continue through the checkout process until you reach the payment page. If you fail to pick up your parcel within this period, it will be returned to the warehouse, you will then need to speak to Customer Services for a refund. This is when a contract for you to purchase the goods from the Seller is formed. We make it easy for you to track your delivery no matter where it is. This allows you to withdraw from the contract of sale, without specifying any reasons, for an additional sixteen (16) days beyond the Withdrawal Period, so a total return period of thirty (30) days (Voluntary Return Period) is given as a contractual right of withdrawal. In response to government guidance and local lockdown rules, the Seller reserves the right to vary its in-store returns and exchanges policy where Customer access to changing rooms may be prohibited or otherwise limited. We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries. These serve a useful purpose on a pan-European basis where there are different views on levels of acceptability in the matter of bad language, sex and nudity. Returns of clothing items can only be accepted if the original label has not been removed (none of the aforementioned affect your legal statutory rights as described above, in particular your warranty rights and your right of withdrawal). This privacy policy was last updated on 17/08/2022. Each time you redeem Frasers Plus Rewards your Frasers Plus Rewards balance will be updated immediately and the value redeemed will be removed from your Frasers Plus Rewards balance. This policy explains what cookies are, how we use them and how you can switch them off. When you select a product on the Website that will be sold to you directly by Adidas or Reebok (Marketplace Product), you will be notified of this ahead of your purchase and the contract of sale will be between you and Adidas (UK) Limited (company number 1075951 and registered office at Pepper Road, Hazel Grove Stockport, Cheshire, SK7 5SA) (Adidas). Occasionally, an order gets damaged in transit and can't be delivered. If you no longer wish to be part of the Loyalty Scheme, you can only leave the Loyalty Scheme if you also close your Frasers Plus Credit Account. Since our stores were instructed to close, we have been working extremely hard behind the scenes to make sure that every one of our stores will be compliant with Government guidelines when we reopen. Details of these rights are set out below. The Sellerwill use its reasonable endeavours to: bring the Force Majeure Event to a close; find a solution by which its obligations to you may reasonably be performed despite the Force Majeure Event; or provide a refund for any products/services that cannot be delivered due to a Force Majeure Event. Please refer to the specific terms and conditions for each competition; to make suggestions and recommendations to you, other users of our Website and App, and users of the services of our Third Party Advertisers about products or services that may interest you or them; to keep in touch with you regarding your marketing preferences; to keep our Website, App and network safe and secure; to process payments, and detect and prevent fraudulent transactions and/or any other criminal activity (we may pass your details to a third party to carry out these functions); and. Please check this page for the latest information as we continue to follow the Government's roadmap out of lockdown and we look forward to welcoming you back to our stores. Flannels dont use Klarna as a method of payment, however with Frasers Plus* you can Buy now. If you have any queries regarding our use of personal data or this privacy policy, you can write to Data Protection,Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Persistent cookies will not be deleted after each session. We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. DELIVERY: Select your preferred delivery method. Please note that Tymit may also collect your personal data in its own right in order to assess your application and manage your Frasers Plus Account, and has its own privacy policy for the Frasers Plus credit account, which you can access here. Dutch law applies to the sales contract, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). Wareshop2 Limited registered address is Unit A, Brook Park East, Shirebrook, NG20 8RY, Company Number: 09870840 and VAT Number: GB 231 5087 33.