Sincerely, If you are shopping for furniture in the Hammond, Louisiana area stop by B J's Warehouse today. Meanwhile, I have a bed that I cannot use and cannot return. BBB Business Profiles may not be reproduced for sales or promotional purposes. WebD'Albor's Homefurnishings is the premier Furniture, Mattress and Appliances Store in the Plaquemine, Louisiana area. I'd never do business with them again and quite frankly, I'd return the product if I could. It was awful quality and at this point I want nothing to do with them. Hello Vivtoria,The order has shipped!Upstracking#:1Z3A930W0392597083Please let me know if anything else is needed. Customer Rating. ****************** opted to wait for the warehouse to re-open. They are scamming me and I'm exhausted of it. Our complaint is similar to others here. I'm just trying to get the necessary hardware, which was never packed in the box. At this point, I want to return this item for a full refund as it has caused me too much aggravation. I looked at the box and it had damaged written on the box! Unfortunately we didn't realize that until after the fact! 5. WebThe Walker Edison Furniture Company manufactures a line of contemporary TV stands, entertainment centers, coffee tables, desks, and dining tables. They sent me an entire new unit instead of replacement parts and it arrived promptly and in good condition. Thank you! Which I did and they just forwarded it back to W.E. Flowing up again regarding the status of hardware or another unit. Participating Rounds. **** ******. Hello *****,I am so terribly sorry about your item.I completely understand your frustrations and empathize.As for a Full Refund you will need to reach back out to ********** for financial compensationas they did take your payment.I profusely apologize and recognize the situation and will let my supervisors know.Thank you for your patience and time through the process.Stay safe and have a good day. I completed an online replacement parts form on their website requesting parts 1, 2 and 16. I purchased this product on 04-08-2022. Customer Reviews are not used in the calculation of BBB Rating. Company Description: ? Get free shipping on qualified Walker Edison Furniture Company products or Buy Online Pick Up in Store today. #1 Home Improvement Retailer Store Finder Truck & Tool Rental For the Pro Gift Cards Credit Services Track Order Track Order Help The Home Depot Logo To See Inventory Choose A Store Delivering to Im just gonna list all the things that were wrong with pictures: WebB J's Warehouse is a furniture store that serves the Hammond, Louisiana area. We did attempt to refund the order, but we were not able to due to a chargeback you had filed with Paypal. 4. I'm still in need of something asap as I cannot assemble me bed. At this time we have submitted a replacement order for the complete patio set which is scheduled to be delivered today. Thank you for reaching out and providing that feedback. It appears the company has no interest in replacing the damaged part of the desk. Visit the Walker Edison Store 231 ratings -23% $29761 List Price: $389.00 Delivery & Support Select to learn more Ships from BisonOffice Eligible for Return, Note that complaint text that is displayed might not represent all complaints filed with BBB. On: International Association of Better Business Bureaus. If you could let us know once that is done, we can get this taken care of for you. This is month five of me trying to get a refund. I had one screw that was stripped and wasnt able to use it. It did not and the order was marked as 'delivered.' The two chairs and the table arrived on September 17 and because we often receive partial orders from Lowe's, we expected the bench to arrive separately in a day or two. Thank you for your patience and understanding. I did just that FOUR times and never heard back although rheir form states they will get back in 3-4 days. It arrived without its hardware. 01/25/2023 Complaint Type: Problems with Product/Service Status: Resolved I ordered a tv stand from Walker Edison on January 4, 2023. Obviously I cannot get a replacement with them as a result of there being so many damaged parts and the item is put up already. Richard & Son Customer Service line at 1-877-727-1909 Manufacturer told me of their online form to complete and send pics. Very disappointed to learn that we are not the first to experience similar problems with this company. I ordered two pieces of furniture on 11/19. I ordered a bed frame from Walker Edison which arrived on 1.2.23. Investor Type. This was an illegitimate practice and inconvenience. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It arrived Upon researching the company, it seems this is an ongoing quality control issue, as several other people have written reviews and complaints about missing hardware and poor customer service response. Order number ******************* Order Total $369.99 and $399.59 with tax. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I have been trying to reach out to the company since the day it arrived by several emails, online chat and phone. Thank you for reaching out and providing that information. We ordered a four piece patio conversation set from Walker Edison through Lowe's around September 11. I've since sent 2 more emails in reply to their first one and have continued to wait for a response. Investor Since. No one ever called me back. I want to know where my coffee table is, and if they ever plan on sending it to me. Noticed a couple weeks afterwards, broken horizantal wood table-top plank was torn and broken and further uneveness of other table-top planks. This is currently the cheapest offer among 5 stores. When the replacement unit was received, it was damaged by the carrier. Unfortunately, ************** did not wish to review another unit and requested a refund. We do not have a record of this Customer reaching out to us directly and appreciate the detailed information. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. ***********,I do apologize for the delay.You order has been approved for the hardware pack.As soon as my parts team ships your order and I have tracking I will forward it to you. I bought a Walker Edison bed through Amazon. Im so disappointed in the way I have been treated and the lack of response is extremely frustrating. Key Principal: Brad Edison Bonham See more contacts. No one has even personally emailed me to say they will take care of my issue. We would like to (ideally) receive the missing piece of furniture and barring that, receive a refund for 1/4 the purchase price for the set. The company intentionally sent out a damaged product without checking their inventory first and they sent out a damaged item to a the next customer. 11/30: emailed support@walkeredisonshop.com again. Read reviews from other users. 11/21: email containing tracking numbers and confirmation that order was on the way sent. 12/7: called support. Walker Edison Furniture Company58 in. Caramel Wood TV Stand with 3 Drawer Fits TVs Up to 64 in. with Cable Management Model# HD58IV3DCA (29) $37846 Best Seller Walker Edison Furniture CompanyMid-Century 2-Drawer Solid Wood Caramel Nightstand (2-Pack) Model# HD8275 (61) $25770 /set$368.03 Save $110.33(30%) Purchase price $284.76 on 12.29.22. We have a huge selection of Desks & Credenzas, Conference Tables, Chairs, Order # *****FedEx tracking # ************The lack of a response has me wondering if my damaged parts will be replaced. I knew that wasn't the case because it was too many parts damaged. I went weeks with no response at all. The link goes nowhere and the tracking number is the same as the order number. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. . 11/19 my order was confirmed via email, order #**** It was received damage on the box and frame (I have photos). The only emails I have received are automated responses to my emails asking for help. The pieces all went together wonderfully and the tv stand is very sturdy. This information is WebOffice Furniture World, Inc. has one of the largest selection of quality new office furniture in Louisiana. Lowest price for Walker Edison Media Stands TV Bench is $374.00. WebWalker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak In 3. I emailed the company 2 mores times after the phone call, and still no reply. After putting it together, we realized the construction of the bed frame was not as well constructed as we hoped either for the price. 2. WebBest Buy has honest and unbiased customer reviews for Walker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash. Read helpful reviews I consider this case taken care of as we offered the Customer the desired settlement noted below. Awful company through and through. So, I filled out a missing parts form from Walker Edison and they never replied. I was overcharged. 11/29: i emailed support@walkeredisonshop.com to request the 2nd tracking number. BBB is here to help. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Wooden deck set (deck table and 4 chairs w/ pillows) (online purchased April 2021) instructions followed for setup. Has been 20 minutes. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I do not show a reply from ************** after this email was sent. Can you please let me know which is available and how soon? Called manufacturer of this furniture as Overstock(seller) said their warrenty expired. So I have never had follow-up bu this company at anytime although I have taken good care of patio set AND followed all their rules to inform them of the issue to no avail. directly. Thank you for reaching out. All locations close daily for lunch, 12-1. WebWalker Edison Furniture and Home Furnishings Manufacturing West Jordan, Utah 5,698 followers Live Outside the Box Hello, I bought a Walker Edison dresser on June 1st,2021. Color: Walker Edison Furniture Company Investors. Per our records, we shipped a replacement unit to this Customer in November of 2020, per her request. spoke with a woman who promised a call back by EOD. Someone tried to cover up a scrape with white paint but it got on the brown part of the wood so now its really obvious. See details. Doing Business As: Walker Edison. Please do let us know if you are needing any further help. I reached out to the Amazon seller who asked me to reach out to W.E. Looking into this it appears that you reached out to us asking for a price match after an item you purchased went on sale after your order went through. Ive called multiple times and no one picked up after the recording or the call goes silent after the recording saying press 2 for customer service. They admitted this to me in email almost immediately and said they were refund me. Next spring season brought back out to patio. WebVisit the Walker Edison Store 468 ratings -23% $51300 List Price: $669.00 FREE Returns Available at a lower price from other sellers that may not offer free Prime shipping. We offered to have the request place on hold until the warehouse opened again and/or have the Customer reach back out to Amazon for a refund. Industry: Furniture and Home Furnishings Retailers Hours of Operation: Mon.-Fri. 8am-12pm; and 1pm-4:30pm. Only part of our order arrived, and we have been attempting to receive the missing piece but the company is impossible to get ahold of - there is a 'customer service extension' on their phone line but it goes to nothing and no one ever answers, I filed an inquiry via their website/by email (as directed on their website) on September 19, with no response (it has been a month). I sent an email to their customer service and they didn't reply until I called their phone number. Item # ******* D'Albor's Homefurnishings offers high quality Furniture, Walker Edison's Customer Service Team will reach out to this Customer today to ensure her complaints are addressed. It arrived damaged on January 7, 2023. Thank you for notifying us of this Customer complaint. Inquiry # ******. Per the records I see, we shipped her the parts she needed once our warehouse opened. I ordered a tv stand from Walker Edison on January 4, 2023. As a matter of policy, BBB does not endorse any product, service or business. 12/2: i called support at **********. For product information, help assembling a product, or for any other customer support issue, please contact us at service@walkeredison.com or call us at 1-877-203-2917 Our service team will process your parts request as quickly as possible. We are experiencing a backlog and may take 7-10 business days. Have a question? I brought it to his attention and he assumed it was because it's made of wood. This case is surprising to me as the exchange we had with this Customer was lovely. The box was damaged and two corners of the desk were damaged. Contact Info. We would like to extend our sincerest apologies for the delays in getting to your request, as well as the complications with your furniture. We do show you originally reached out on June 27th and we were unable to get to your request until July 15th. Walker Edison does not have a record of this transaction and to receive a refund, we had to direct ************** back to ********** (see below). They never called back. Lowe's was not helpful and informed us that it was the furniture company's responsibility to make it right. They are absolutely scamming and I don't use that word lightly. The unit was sent at her request to replace the original piece she received with damange. Thank you! Regardless of whether you are working on a backlog, just an email to assure me you were aware of my damages and would make everything right would have helped. WebWalker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash Model: BB70CSPGW | SKU: 6256192 4.4(372 Reviews) 50 Answered Questions Highly rated by customers for: Design, Set up, Price $149.99 Add to Cart Customer reviews 4.4 (372 customer reviews) Write a Review 5 260 4 61 3 16 2 14 1 21 Value 4.3 Quality I would like to thank Shane for getting our replacement sent out so quickly and for being willing to resolve the matter in a positive manner. One fedex tracking number was included in the email(tv stand), and a second tracking number that does not work(coffee table). Once I seen it, I was infuriated! Dents and scraps on the outside. They have promised me several times they were going to refund me but never have. WebTo begin the process, call the P.C. This Customer originally reached out to us when our warehouse was closed due to a corporate move. was on hold for 20 minutes. I want a new top part of the desk sent to me, Part # 1 of desk D52HARL. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The screws that are used for the bottom of the dresser were too big and the pre-drilled in holes werent in the right spot so they ended up splitting some of the wood of another part. Deck set-off-season -stored in basement of home. So I called them and during phone call was disconnected and not at my end. No response I emailed again on January 11, January 23, and January 24 with no response. Our sincerest apologies for the delayed response time, we are currently working through a back log. They couldve wipe it off but didnt care enough to. WebFor product information, to obtain replacement parts, to report a damaged item, or any other customer support issue, please contact us by email atservice@walkeredison.com